Terms of service

General Terms and Conditions of Re Impact GmbH

§1 Scope of Application with Respect to Businesses and Definitions

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity (§ 13 BGB - German Civil Code).

§2 Formation of a Contract, Storage of the Contract Text

(1) The following provisions regarding the conclusion of a contract apply to orders placed via our online shop http://www.re-impact.de .

(2) In the event of the conclusion of a contract, the contract is concluded with

.

(3) The presentation of the goods in our online shop does not constitute a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
(4) Upon receipt of an order in our online shop, the following rules apply: The consumer makes a binding contract offer by successfully completing the order procedure provided in our online shop.

The order is placed in the following steps:

Before the binding submission of the order, the consumer can, by pressing the "Back" button contained in the Internet browser used by him, return to the website on which the customer's details are recorded and correct input errors or cancel the order process by closing the Internet browser. We confirm receipt of the order immediately by an automatically generated e-mail ("order confirmation"). With this, we accept your offer.

(5) Storage of the contract text for orders via our online shop: We save the contract text and send you the order data and our GTC by e-mail. You can also view the GTC at any time at https://re-impact.de/agb. You can view your past orders in our customer area under My Account --> My Orders.

§3 Prices, Shipping Costs, Payment, Due Date

(1) The prices stated include the statutory value added tax and other price components. Any shipping costs are added.

(2) The consumer has the option of paying in advance, cash on delivery, direct debit, PayPal, credit card (Visa, Mastercard, American Express).

(3) If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.
If we deliver by cash on delivery, the purchase price claim becomes due upon receipt of the goods.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Delivery takes place here at the latest within 6 working days. The period for delivery begins in the case of payment in advance on the day after the payment order is issued to the bank commissioned with the transfer and for all other payment methods on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the sold item shall only pass to the buyer upon handover of the item, even in the case of sale by dispatch.

(3) You agree that your e-mail address and telephone number will be passed on to the carrier for the purpose of delivery.

§5 Retention of Title

We reserve title to the goods until full payment of the purchase price.

§6 Right of Withdrawal of the Customer as a Consumer:

Right of withdrawal for consumers

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of the Cancellation Policy

§7 Withdrawal Form

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

(*) Delete as appropriate.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract Language

The contract language is exclusively German.

§10 Customer Service

Our customer service for questions, complaints and objections is available on weekdays from 8:30 a.m. to 10:00 p.m. at

Phone: +49 5443 9209999
Fax: +49 5443 929734
E-mail: service@re-impact.de

.

Status of the GTC October 2022